Refund policy

1. Return Eligibility

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your mobile phone or accessory must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all accessories, manuals, and protective films.

  • The item must not be activated, registered, or used.

  • You must provide the receipt or proof of purchase.

Items that do not meet these conditions may be rejected or subject to a restocking fee.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used mobile phones

  • Items with removed seals or IMEI activation

  • Clearance or final sale items

  • Gift cards or digital products

  • Products damaged due to misuse or customer negligence

3. Return Process

To start a return, please follow these steps:

  1. Email us at [support@yourstore.com] within the return period.

  2. Provide your order number and reason for return.

  3. Our support team will review and provide a Return Authorization (RMA).

  4. Ship the item to the address provided.

Returns sent without authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

5. Restocking Fee

A 10–15% restocking fee may apply to returned electronics to cover inspection and processing.

6. Refunds

Once we receive and inspect your return:

  • We will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

Refund processing typically takes 5–10 business days depending on your bank or payment provider.

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

  • Incorrect item sent

If you need an exchange, contact us at [support@yourstore.com].

8. Damaged or Defective Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos or video evidence of the issue

  • We will arrange a replacement or full refund